Can't log in to your account? If so, check whether the following causes could be to blame.
- Has your organisation successfully switched to the updated MyBebat portal?
In order to log in to MyBebat, your organisation's data must be transferred from the old platform (MyBatbase for participants or the old MyBebat for collection points). You’ll only be able to log in to the new portal after you’ve received a confirmation email of your migration. - Forgot your password?
Follow the steps in this article: What if I have forgotten my password for MyBebat?
- Are you unable to access a certain page on MyBebat?
If you cannot access a certain part of the platform, you probably do not have the right permissions. Read more about roles and rights in this article: What are the possible roles and permissions in MyBebat?
Still having problems? Then contact our customer service, so we can find a solution as soon as possible.