Manage collections
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      1. Frequently Asked Questions
      2. Collections & recipients
      3. Manage collections

      Cancel a collection request

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      You can still cancel a collection request as long as it has not yet been scheduled with our driver.

      • Log in to MyBebat
      • Go to 'Collection' – 'Collections' in the menu on the left
      • Click on the 'More' icon (3 dots)dots-vertical on the right of the relevant collection
      • Click on 'Cancel request'

      We will then check if it is still possible to cancel your request. We will create a support ticket and let you know quickly.

      Cancellation not possible?

      This can have several reasons:

      • Your collection request was automatically created by the telemetry system of your collection unit(s).
      • The collection is already scheduled with our driver.

      If necessary, you can contact customer service at 0800 97 521.