Was a scheduled collection unsuccessful? This can have several causes, such as:
- The location was closed at the agreed time.
- The collection unit was not accessible.
- There was no one present to grant access.
- It was not clear where the driver needed to be.
- ...
What now?
In MyBebat, you will see the status 'Unsuccessful' for your requested collection. In this case, we will schedule a new collection within 5 working days. If you do not see a new collection with the status 'Planned' in MyBebat after this time, please contact our customer service.
This is what you can do:
This is how you can avoid unsuccessful collections in the future:
- Check if your opening hours and collection times are correctly filled in on MyBebat.
- Log in to MyBebat
- Go to 'Collection' – 'Collection points’ in the menu on the left
- Click on the relevant location.
- Click on the fourth tab ‘Location details' at the top
- Scroll to the 'Opening hours' section and fill in the correct opening hours and collection times.
Check the accessibility of the collection unit.
Place the collection unit in a fixed location that is easily accessible for a smooth collection. Our driver must be able to carry out the collection without stairs or assistance from others.
Give clear instructions to the driver on MyBebat.
If our driver needs to ring somewhere, contact a person or use a specific entrance, make this clear in a message for the driver.
- Log in to MyBebat
- Go to 'Collection' – 'Collection points’ in the menu on the left
- Click on the relevant location.
- Click on the fourth tab L’ocation details' at the top